Atlantis-Pak Company is a leading global company producing plastic sausage casings and providing other value packaging solutions for the meat and dairy industry.
Headquartered in Rostov-on-Don region, Russia, Atlantis-Pak has, outside Russia, international representations in Ukraine, Czech Republic and USA. We have established distributors in most world countries.
Our casings are exported to over seventy countries.
http : //www . atlantis-pak.ru/en/meat/about_us.php
To support our Vision in becoming the leader in every market we serve and driving profitable growth determined by product performance, sustainability trends, and geographical expansion, we are seeking to hire a passionate, hardworking, committed, and results oriented professional, as
CUSTOMER SERVICE MANAGER
For our Atlantis-Pak Deutschland entity
The key roles for this high-level professional include:
•to provide excellent customer service,
•to understand and satisfy customers\' needs and requirements,
•handling enquiries and orders from customers,
•communicating courteously with customers by telephone, email, letter and face to face,
•handling customer complaints,
•keeping accurate records of discussions or correspondence with customers,
•reporting, working with CRM system,
•payments control,
•inventory control,
•strong team player working in close interaction between our production site, team members and customers.
Position Requirements:
•3+ years of customer care experience,
•Experience in processes development and implementation,
•Extensive operational background and worked in an industry where customer service was a key focus,
•Strong background working with CRM systems,
•Attention to detail with reporting, able to evaluate pain points and develop alternative solutions to make changes quickly,
•Excellent interpersonal, verbal and written communications skills and attention to detail,
•Must be able to multi task and work in an ever changing environment,
•Understands the impact of customer service delivery,
•Bachelor’s degree or equivalent experience,
•Advanced Level of English, Russian highly preferred.